Frequently Asked Question

We Are No Ordinary Webmaster Team. We Are WordPress Superheroes

Support Plan


When people invest in a new website, there is a common mis-conception that it “will work flawlessly forever” unfortunately it won’t. Over time bugs and security issues will become a part of it.

We make sure your website runs the latest software, is stable, secure and faster than ever before. And if you have a question or a problem, just shoot it our way, we are here to help. No more headaches.

What’s included depends on the contract you have with us. The basic (Protection) plan covers: WordPress, theme and plugin updates, off-site back-ups and security monitoring. For more information about the plans please take a look at our Plans & Prices section.

  • Moving websites. Moving the website to a new hosting provider is not included. It can additionally be requested against the hourly rate.
  • Search Engine optimisation. SEO related work is not included. It can additionally be requested against the hourly rate.
  • Adding pages. We can assist the client in the process of creating new pages, but that is not included in our contracts. It can additionally be requested against the hourly rate.
  • New functionalities. Adding new functionalities is not included. It can additionally be requested against the hourly rate.

The minimum period of a contract is 1 month, you can cancel it at any time.

Sorry, but no. You can however cancel your contract at any time.

If you want to start WP Support for your WordPress website, please fill out the form on our Let’s get started page. We will contact you to gather the data and set up a contract.

Are you sure? This never happened to us before! But if you really insist, send us an email at info@wpsupport.io and we will contact you personally to verify it’s really you.

Page builds FAQS


Click on the Buy Now button above and you will be redirected to the GoWP client portal. If you have not already created your free WP Spoort Partner account, you will be prompted to do so.

Simply complete the checkout process and we’ll confirm your purchase and next steps via email.

What’s included depends on the contract you have with us. The basic (Protection) plan covers: WordPress, theme and plugin

Once you sign up, you’ll receive the getting started email. In it, we outline what needs to be done to start building your pages:

  • Add us as a user in your project management tool. 
  • Provide us with a project checklist and an overview of your stack. Your developer will refer to this checklist as they work on each of your projects.

From that point, you’ll be able to post new projects in your project management tool. For each individual page, you’ll provide:

  • Brief project overview
  • Design file (PSD or similar)
  • WordPress login credentials on the staging site

Once you assign us the first project, we’ll get straight to work! You’ll receive daily updates on the progress.

Yes, but it’s important to understand how the service works.

This is intended to be a cost-effective way to help build out individual pages from a PSD, one at a time, as opposed to assigning a comprehensive project with a due date.

This service can work for entire sites, we just take it one page at a time providing you with daily updates on the progress.

No.

All work is done in the page builder within the admin panel.

It does not include custom development or advanced integrations.

It totally depends!

Some simple designs can be completed in a couple of hours, while others may require 10+ hours depending on complexity.

If multiple pages need to be built out from the same design, that can be done very quickly!

If you’d like to discuss what this looks like for your agency, schedule a call and let’s talk about it.

We work on building page layouts one at a time, working at least two hours each day.

You can re-prioritize the layouts as needed.

The service is intended as a cost-effective way to help build out individual pages from a PSD, one at a time, as opposed to assigning a comprehensive project with a due date.

This service can work for entire sites, we just take it one page at a time providing you with daily updates on the progress.

Yes, you can interact with the developer and account manager through your project management tool.

Help, I was hacked!


In most cases you got hacked because your website, theme and/or plugins were not up-to-date.

“Hackers” often discover vulnerabilities in the code and will attempt to take advantage of this.  In most cases no human action is even needed throughout this process.

Most attacks are not pointed at a specific website or organisation, but are done through automated scripts scanning the Internet for sites that might be suitable candidates for an exploit. When these scripts detect software with a vulnerability, an automated script is executed that installs malicious software on that website (for instance phishing pages or spam mailing software). Keeping your software updated and having security measures in place will protect you from that.

Probably yes. Until now we were able to fix every hacked website we came across, but that’s not a guarantee.

If for instance your website files have been deleted and there are no back-ups, chances of recovery are close to zero. That’s one of the reasons we advice everybody to back-up their installs.

Sadly there isn’t a fixed number we can give you for that. What we do first is analyse the situation to see what we can do. This usually takes between 30 minutes and 1 hour. After the analyses we will give you a proposal.

Our rate is €85 /h during office hours and €120 /h after office hours or during the weekend.